Dadhichi Technologies

Dadhichi Technologies is a business process outsourcing company that runs customer service on behalf of other firms. It takes over customer contact and back-office work so that clients can concentrate on their own products.

Products and services

• Customer support outsourcing: round-the-clock help for customers by chat, email and phone.
• Omnichannel contact: bringing several social media channels into one customer service operation.
• CRM integration: linking support work to the client's customer records to improve retention.
• Lead generation: outreach aimed at producing sales leads.
• Project and operations management: handling delegated business processes with monitoring and reporting.

Clients

It targets businesses of any kind that want to grow revenue and scale without building a large in-house support team.