Confero

Confero runs outsourced call and contact centre services from the UK, taking on customer calls and emails on behalf of other organisations. The firm has been doing this work for more than 20 years and handles both inbound and outbound campaigns. Its model has no minimum number of agents, so clients can size the service to the volume they actually have.

What Confero does

• Inbound customer service: overflow cover for calls and emails, up to a fully outsourced customer care operation.
• Outbound campaigns: telemarketing and survey work aimed at both business and consumer audiences.
• Helplines and orderlines: staffed lines that take enquiries and orders for client brands.
• Email response: agents answer written customer contact alongside phone traffic.
• Crisis management: call handling set up to cope with sudden surges during incidents.
• Round-the-clock cover: agents work 24/7, seven days a week, including overnight.

Clients

Confero serves fast-growing SMEs as well as established blue-chip companies. Sectors it names include online retail, financial services and charities, and its compliance set-up is aimed at regulated businesses that need customer data and payment information handled safely.

Key facts

• Based in: UK
• Experience: more than 20 years in outsourced customer contact
• Compliance: FCA authorised, ISO27001 certified, GDPR compliant
• Hours: 24/7