Covisian

Covisian is an international customer experience outsourcing group headquartered in Milan, Italy. It runs contact centre operations in which human agents and AI systems work together, and it handles customer interactions for around 250 brands.

What Covisian offers

• Customer management outsourcing — contact centre services covering the whole customer journey.
• AI-supervised operations — a patented model where AI and agents share one workflow, with humans kept in control.
• Real-time CX monitoring — unified KPIs to track service quality and handling time.
• Digital engagement — Covisian Digital and the Vivocha platform for online engagement and conversion.
• Training — the Covisian Academy for customer management skills.

Who it works with

Covisian serves brands that outsource customer care, working across several countries. Earlier material describes more than 38 locations across six countries and over 150 clients.

Key facts

• Based in: Milan, Italy
• Brands served: about 250
• Locations: more than 38 across six countries, per earlier material
• Recognition: listed in the Great Place to Work ranking