Cavalry Info Pvt. Ltd.

Cavalry Info Pvt. Ltd., which trades as CIPL, is an Indian customer operations and outsourcing company based in Hyderabad. It staffs multilingual teams around the clock and pairs them with its own automation tools, serving organisations across India.

What Cavalry Info Pvt. Ltd. offers

• Loan and debt recovery — compliant outreach aimed at repayment plans borrowers can keep to.
• Customer support — multilingual teams that resolve issues, plus retention work to reduce churn.
• Sales and acquisition — outbound teams for lead qualification, new customers, upselling, cross-selling and renewals.
• Quality assurance and feedback — programmes that turn customer comments into service changes.
• Managed IT — firewalls, ERP, ITSM, logging, collaboration tools, virtualisation and contact-centre systems run as one environment.
• AI and automation — an in-house WhatsApp chatbot and automations for ERP, IT operations and everyday processes.

Who it works with

CIPL serves organisations that outsource core or non-core processes. Its infrastructure runs in the cloud, and during the Covid-19 pandemic all of its staff worked from home.

Key facts

• Based in: Hyderabad, India
• Team: More than 1,000 employees
• Recognition: Registered under the Government of India's Startup India initiative
• Hours: 24x7 operations