Canon

Canon Business Process Services is Canon's outsourcing arm. It runs back-office and on-site operations for client organisations, combining staff management, workflow automation, Six Sigma methods and data analytics to improve how work gets done. It has provided outsourcing for more than 40 years.

What Canon does

• Intelligent automation and RPA: electronic document handling and automated business processes.
• Facility and campus logistics: mail distribution, office support and on-site logistics.
• Internal logistics for manufacturers: warehouse and production support with a Canon-managed workforce.
• Medical supplies logistics: distribution and supplies management within hospitals.
• Workplace experience services: office services for staff in client buildings.
• Process assessment: end-to-end review of a business process to find improvements.

Customers and markets

Canon serves large companies and US law firms, including Fortune 1000 businesses, as well as hospitals, telecoms groups, manufacturers and insurers. Case studies cover a children's hospital and a telecoms firm with 46 offices.

Key facts

• Based in: United States
• Experience: over 40 years in outsourcing
• Methods: Six Sigma and workforce optimisation