AnswerConnect

AnswerConnect provides live, human receptionists who answer calls for businesses at any hour. The company stresses that callers reach people rather than voicemail or automated voices, and it pairs the phone service with apps for messages, scheduling and call data.

What AnswerConnect offers

• Live call answering — receptionists pick up around the clock, recognise returning callers and follow the client's call flow.
• Lead capture and qualification — receptionists vet new callers and record their details, including legal intake for law firms.
• Live chat — website visitors chat with real people who can capture enquiries.
• Appointment scheduling — bookings through its Setmore scheduling app or a synced calendar of the client's choice.
• Call routing and transfer — rules that send each inbound call to the right person at the right time.
• Campaign sub-accounts and CRM links — separate toll-free numbers and scripts per advertising campaign, with call data mapped into CRM fields.

Who it works with

AnswerConnect works with small and growing businesses and legal practices covering corporate, family and criminal law. It is the preferred answering service of the IFA for franchise businesses.

Key facts

• Hours: 24/7 coverage, including nights and weekends
• Client tools: mobile and desktop apps plus a web portal for messages, scripts and usage
• Partnership: preferred answering service of the IFA for franchises