AD Client

AD Client takes over customer service for online shops, answering customers across all channels on every day including weekends. Its team, based in København, has done this work for medium-sized webshops since 2015 and knows e-commerce from the inside.

What AD Client does

• Phone and live chat: handling customer calls and chats as they come in.
• Email support: replies within an hour on email.
• Social media and reviews: answering messages on social platforms and managing reviews.
• Extended hours: cover on weekends and public holidays, including evenings.
• Service insight: proactive flows, set processes and suggestions drawn from what customers praise or complain about.

Clients

E-commerce brands in Denmark whose growth is straining their own customer service. Clients quoted include the wine shop Den Sidste Flaske and Comforth.dk.

Key facts

• Based in: København
• Operating since: 2015
• Onboarding: two weeks
• Cover: all channels, weekends and holidays included