Global Remote Services

Global Remote Services, known as GRS, is a business process outsourcing firm that runs customer contact and back-office work for other companies. It handles customer care in a long list of European and Asian languages and pairs its human agents with automated tools such as chatbots. GRS has branches in Romania, including one opened in Suceava as its third site.

What Global Remote Services offers

• Inbound contact centre — multilingual handling of customer calls and messages on behalf of client brands.
• Outbound contact centre — calls to existing customers and prospects in their own language.
• Back-office work — simple and complex administrative tasks run in several languages.
• Multichannel support — service across phone, email, chat and social media.
• Automation and technology — chatbots combined with agents, plus the ICT set-up a project needs.

Who it works with

GRS lists client sectors including gaming, health insurance, media and publishing, and fashion. Its client base includes large companies across Europe.

Key facts

• Based in: Romania
• Languages: more than a dozen, among them Arabic, Chinese, Japanese, Korean, Thai, Vietnamese, German, French, Italian, Spanish, Polish and Romanian
• Recognition: a 2015 award for a BPO contract at the CEE Shared Services and Outsourcing Awards