Kunnect

Kunnect is a hosted call centre product called XVP, for businesses that run outbound and inbound phone operations. Its solution is used in call centres around the world, including by agents who work from home.

Services

• Predictive dialer: outbound dialling that connects agents to the right party contacts.
• CRM scripting: call scripts that guide agents through each call inside their CRM workflow.
• Inbound call routing: set-and-forget routing that gets each incoming call to the right person at the right time.
• Management reporting: visibility of the call centre and back office, with operational information for managers outside customer-facing teams.

Who it works with

The product is aimed at call centres of all kinds, and at the back-office teams that need management information from them.

Key facts

• Product: XVP hosted call centre solution
• Use: Call centres and at-home agents