GlobalityNet

Remote accounting teams, call handlers and back-office staff are what GlobalityNet supplies to small and midsize businesses. It is an outsourcing firm based in Los Angeles that recruits and trains workers in the Philippines, and also in Mexico and Colombia, and places them with client companies. Its pitch is that a business can keep its attention on what it does best while the firm handles the routine functions. Consulting on operations and supply chain is offered too.

Accounting and bookkeeping

For finance work, the firm provides remote bookkeeping and accounting, for small and midsize firms and for CPA practices, from data entry to experienced accounting teams. Staff are based in the Philippines or Latin America, and the firm says clients get the skills they need at a fraction of the usual cost.

Customer support around the clock

Its outsourced customer service teams answer by email, chat, text or phone, and the firm says coverage can run twenty-four hours a day, seven days a week, or follow a standard working day. It says its agents are trained and fluent in English, and that a team can grow or shrink with a client's growth, contraction or seasonal swings, from one part-time associate to a hundred remote staff.

Supply chain and back-office work

Supply chain outsourcing covers jobs such as releasing purchase orders, follow-ups, expediting and other administrative tasks, handled by team members trained in supply chain processes. Alongside this, GlobalityNet offers supply chain and operations consultancy, back-office outsourcing and outsourcing for healthcare organizations.

How an engagement starts and runs

The firm describes three phases:

• Discovery and alignment: a detailed questionnaire, then a proposal, then a short agreement the firm describes as free of hidden fees.
• Onboarding: sourcing, hiring and training the team, led by a success manager. It uses a train-the-trainer method and says it will write training manuals at no charge if the client lacks them.
• Stabilization and continuous improvement: a manager is assigned to run daily operations and coach staff, while the firm monitors metrics and KPIs, adjusts where targets are missed and reports back regularly.

Terms it highlights

GlobalityNet says it does not lock clients into long contracts and offers a ninety-day trial period. It states that it has held an A+ rating from the Better Business Bureau since 2016, that staff turnover stays at five percent or lower, and that being a US company simplifies agreements and their enforcement. Cost savings are central to its message, and it claims outsourcing can cut costs sharply while improving productivity.

GlobalityNet is an outsourcing company that provides remote accounting, back-office and customer support teams to small and midsize businesses. It also offers consulting on operations and supply chain.

Products and services

• Accounting outsourcing: bookkeeping and remote accounting for small and midsize companies and CPA firms.
• Customer support: outsourced customer calls and support handled by remote teams.
• Back-office outsourcing: data entry and other administrative work.
• Supply chain and operations: consultancy and outsourcing for supply chain tasks.
• Healthcare outsourcing: outsourced services for healthcare organisations.

Customers and markets

Small and midsize businesses and CPA firms that want remote staff with strong English and the skills they need.

Key facts

• Staff based in: the Philippines and Latin America
• Workers: remote staff with strong English language skills