GlobalityNet

You get 24×7 email, chat, text and/or phone support for your customers at a fraction of the cost when you outsource your customer service team Our extraordinary remote customer service specialists are ready to join your team and enhance your prospects and/or clients’ customer experience Our agents are experienced, trained, fluent in English and more

Save time and money while improving

productivity by outsourcing your employees A global call center or a Philippines based customer support team means more than just remote workers or outsourcing basic functions for your business It means a reduced overhead, more options in terms of availability (8 to 5 vs 24×7) and the opportunity to hire experienced and motivated people to meet your company goals

Want to Learn More About How Outsourcing Works?

Top 5 Reasons to

Outsource With GlobalityNet

Outsourcing Means Competitive Pricing

Outsourced solutions can result in reducing your costs by up to 70-80% while also improving performance and productivity Outsourcing pricing beats your current solution all the way through and has all the benefits while offering new advantages

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We’re so confident that you’ll be satisfied with our outsourcing solutions that we offer a 90 or 120-day trial period to see if we are a good fit

BPO with a Personalized Service

Unlike other outsourcing companies, we provide a personalized service; regardless the size of your business, we’ll be with you every step of the way The process is simple and the benefits are indisputable when you choose to hire employees abroad We’d love to start you on your journey to building your outsourced employee dream team

We can easily expand or reduce the size of your customer support outsourcing team according to your company’s growth, contraction or seasonality Whatever your outsourcing needs, we can adapt to your current circumstances as needed We’re a Business Process Outsourcing service provider that works to your needs

Better Business Bureau Certified

We’re an American employee outsourcing company located in Los Angelesthat is A+ certified with the Better Business Bureau Our experience with Philippines, Mexico and Colombia based outsourcing andis unrivaled How to outsource employees becomes as easy as 1, 2 and 3

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How To Get Started with Employee Outsourcing

At GlobalityNet we try to keep everything simple, signing up is as easy as 1-2-3!

Discovery & Alignment for Your Outsourced Hiring

We will work with you to understand your needs and wants in terms of hiring foreign remote employees to meet and exceed your expectations We will send you a detailed questionnaire followed by a proposal based on our understanding of what you are looking for in terms of outsourcing your employees If we both agree to terms and conditions, we will send you a simple, straight-forward, no-hidden fees agreement and get your team outsourcing journey started

On-Boarding & Success For Outsourced Teams

This phase includes sourcing, hiring and training your outsourced customer support or accounting or whatever you need for your dream team You will be assigned an onboarding Success Manager to help drive all of these aspects between you and our internal teams to bridge them and your new outsourced remote employees Outsource employee pricing and training beat and exceed local solutions and the on-boarding process is made as simple as possible for you by your dedicated Success Manager

They will also ensure all systems and training is completed for your outsourced team; we apply a train-the-trainer methodology ensuring we fully understand your expectations and procedures and that your new team members are ready to take on your business goals just as well as your local team

Don’t have training documentation? No worries, we have experience in developing training manuals and we’ll do it at no charge Training your remote employees is just as easy as training your local staff In fact, it’s even easier For example, a remote customer service team will start day one with a head start We train to your needs so that you refine once your foreign remote employees get started

Stabilization and Continuous Improvement

In this phase, your team will have an assigned manager who will drive the day-to-day operations as well as the coaching of your remote team members To ensure a successful transition from traditional operations to a modern, remote and flexible outsourcing solution, we will monitor all metrics and KPIs closely and make appropriate adjustments where targets are not being met We will provide continuous feedback to you so you know exactly what’s going on with your outsourced remote dream team

Frequently Asked Outsourcing Questions

BPO stands for Business Process Outsourcing It means having another company do one of your business processes or a part of it A sample of a business process could be, customer service, dispatch, accounting or purchasing Outsourcing means sourcing your processes in the hands of remote employees who are trained as good or even better than your options at hand while paying for a fraction of the general cost Whether you need a supply chain expert to help manage clients or route shipments or a customer service wizard to help keep clients informed and happy or even accounting professionals who are trained in all areas of your department’s needs – we have you covered Our BPO options are made to suit every type of business

Outsourcing your jobs and teams saves you time and money as we will do the work for you so you can focus on things you’d like yourself or your core team to focus on For instance, instead of doing your own customer service or bookkeeping, we will gladly do it for you And since we’re operating in low cost regions of the world, we’re able to pass the cost savings on to you Furthermore, you have to take into account the massive savings that comes from having foreign and outsourced remote employees do the work of in-house employees You save money in freeing up office space, less taxes, less training, less management needed, less equipment and much more Outsourcing employees means more time and resources to focus on other areas of your business It’s a win win

Efficiency varies from person to person You have to consider a person’s training and experience just as much as their motivation How important is your job to your employees? How much does it impact them? That being said, in back-office or customer service outsourced roles, remote employees tend to do better as this is their core competency And with a lack of opportunities, they tend to do their best to make sure they continue to be fully employed