Call Centre Systems Inc.

Call Centre Systems Inc. is a telephone answering service based in Toronto, Canada. It was established in 1989 and takes live calls at any hour for organisations across the country.

Services

• Virtual receptionist: remote staff who answer as the client's own front desk.
• Order and data entry: taking orders and keying information into the client's records.
• Customer care and help desk: first-line support for the client's customers.
• Emergency dispatch: round-the-clock dispatching for urgent service calls.
• Client and mobile apps: tools for managers to see how calls are handled, change who is on call, edit contacts and send messages, while staff set their status and pick up messages in real time.

Who it works with

The service is aimed at real estate, service dispatch, home health care and virtual reception clients.

Key facts

• Based in: Toronto, Canada
• Established: 1989
• Infrastructure: servers held in Canadian data centres