Answering Service Company

Firstsource Solutions

Operations provider offering AI-native customer service, contact centre and document processing for large businesses

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TrustList summary

Firstsource Solutions is a provider of customer and processing operations for large businesses. The details here come from the Firstsource website, which describes work across banking, mortgage, healthcare, communications and media. The firm presents itself as one team that designs, builds and runs client workflows.

What Firstsource Solutions offers

Customer service: AI-native contact centre work across voice, chat and digital channels.
Processing: automated handling of documents, transactions and exceptions.
Data and analytics: data engineering and annotation that feed AI systems.
Collections: AI-driven recovery work that aims to protect client relationships.
Operating model design: redesigning how operations, staff and commercial terms are arranged for AI-native work.

Who it works with

Large companies in finance and mortgage lending, health services, telecoms, media, technology and other diversified fields.

Key facts

Clients: more than 100 global businesses, as stated on the website
Recognition: featured in a 2023 Bloomberg gender-equality index

Summary written by TrustList from the business's own published information, Oct 2026.

Categories & features

Rankings

Firstsource Solutions is ranked on 7 TrustList rankings: #1 on 1, #8 on 1, #9 on 1, #11 on 2, #15 on 1 and #34 on 1.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Firstsource Solutions has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Answering service company · 7 rankings

#1of 7
Customer service
It is the only one of the 7 here listing advertising & marketing and automation.
Its profile: “- Customer service: AI-native contact centre work across voice, chat and digital channels.”
Of the 7 here, 3 also cover consumer products & services and 3 also cover telecommunications.
Behind Caring One, ahead of Leverage Contact Center.
#8of 27
Digital
It is the only one of the 27 here listing banking and hybrid.
Its profile: “- Customer service: AI-native contact centre work across voice, chat and digital channels.”
Of the 27 here, 12 also cover business services and 10 also cover medical.
Behind EXL Service, ahead of Fresh Flow Direct Marketing.
#9of 27
Design
It is the only one of the 27 here listing partnership and one of 3 here listing consumer products & services.
Its profile: “- Operating model design: redesigning how operations, staff and commercial terms are arranged for AI-native work.”
Of the 27 here, 7 also cover information technology and 7 also cover security.
Behind Faith Call Center, ahead of Ignite Tech Solutions.
#11of 29
Media
It is one of 4 here listing customer service and one of 8 here listing education.
Its profile: “The details here come from the Firstsource website, which describes work across banking, mortgage, healthcare, communications and media.”
Of the 29 here, 16 also cover financial services; 2 also work in Dubai.
Behind ETB Group, ahead of FSPGlobal.
#11of 17
Advertising and marketing
It is one of 10 here listing financial services and one of 12 here listing business services.
Of the 17 here, 7 also cover education and 6 also cover hospitality & leisure.
Behind Evoice, ahead of Granby.
#15of 30
Consumer products and services
It is the only one of the 30 here listing banking and hybrid.
Of the 30 here, 14 also cover eCommerce; 2 also work in United States.
Behind Emenac, ahead of Global Response.
#34of 58
Business services
It is the only one of the top 53 here listing banking and customer service.
Of the top 53 here, 3 also work in California and 2 also work in York.
Behind First Answering, ahead of Fresh Flow Direct Marketing.