Blue Point Telecom

Blue Point, the trading name of Blue Point Telecom, runs contact centre operations for other businesses in Romania. Its site describes complete contact centre solutions with a multichannel approach and experience in more than ten industries.

Customer support

The company handles enquiries from a client's customers on the client's behalf, and the work is not limited to one channel.

Customer contact

It also makes contact with customers or prospects for its clients, which the site presents as a separate line of work from inbound support.

Improving how the operation performs

A third strand is optimisation of activity, meaning work on how a contact operation performs.

Where the teams sit

Its site refers to operating locations in Buzau and Slobozia.

Blue Point Telecom, trading as Blue Point, is a contact centre company working in Romania. It runs customer support and customer contact operations for other businesses across several communication channels. It says it has experience in more than ten industries.

What Blue Point Telecom does

• Customer support: handling enquiries from a client's customers on its behalf.
• Customer contact: outbound contact with customers or prospects.
• Activity optimisation: work on improving how contact operations perform.
• Multichannel handling: support that is not limited to one channel.

Customers and markets

Clients quoted on the site include a food producer, a car dealer group, a publisher's customer service arm and a sociology research centre. One client describes a partnership of six years, and another describes working with the company since 2009. In these accounts Blue Point staff are often the first point of contact for the client's consumers.

Key facts

• Sites mentioned: team leaders and staff in Buzau and Slobozia
• Industries: experience in more than 10 sectors
• Approach: stresses confidentiality of client information and flexibility