Anexa Telecomunicaciones

Anexa Telecomunicaciones, also trading as Anexa BPO, is a Mexican contact centre company. It began in Hermosillo in 1997, first supplying infrastructure for call centres before becoming an operator itself. Today it has centres in major Mexican cities and serves both national and international clients.

Services

• Contact centre services: customer service handled by trained agents.
• Omnichannel support: connecting customers through several channels, including WhatsApp.
• Bilingual campaigns: English and Spanish programmes, drawing on its familiarity with the Hispanic market.
• Tailored campaigns: service schemes designed around each client's processes and goals.

Who it serves

Mexican and foreign companies, including those in the United States, since its operations centres in Mexico are within a couple of hours of major US cities.

Key facts

• Founded: 1997, in Hermosillo
• Awards: Stevie Awards for customer service, operational strategy and customer experience
• Certification: information security certification