Advertising Company

Calabrio

Workforce performance software for contact centres, covering call recording, quality management, scheduling and analytics

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Founded 2007

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TrustList summary

Calabrio makes software that helps contact centres manage their agents and understand customer interactions. Its main suite, Calabrio ONE, brings together recording, quality checks, workforce planning and analytics so managers can raise agent engagement and service standards. Its former website now leads to Verint's workforce engagement pages, which still refer to Calabrio Workforce Management.

What Calabrio offers

Calabrio ONE: a single suite for engaging agents and serving customers from any location.
Call recording: captures customer calls for later review.
Quality management: tools for assessing and coaching agent performance.
Workforce management: forecasting and scheduling to match staff to demand.
Analytics and data management: customer interaction analytics and contact centre reporting with AI-driven insight.

Customers and markets

Contact centres, including remote and hybrid teams, across several industries, supported through reseller, service and platform partners.

Key facts

Services: professional services, customer success managers and technical support
Partner programme: reseller, service and platform partners, plus a developer programme

Summary written by TrustList from the business's own published information, Sep 2026.

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Products by Calabrio

Calabrio One SuiteCall Center Software

Categories & features

Rankings

Calabrio is ranked on 3 TrustList rankings: #2 on 1, #3 on 1 and #7 on 1.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Calabrio has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Advertising company · 3 rankings

#2of 521
Management
It is one of 2 here listing mobility and one of 4 here listing cloud.
Its profile: “Its former website now leads to Verint's workforce engagement pages, which still refer to Calabrio Workforce Management.”
Of the top 95 here, 43 also cover creative and 37 also cover advertising; 4 also work in Mumbai and 3 also work in Reading.
Behind Digit Bazar, ahead of Cendyn.
#3of 189
Analytics
It is one of 6 here listing hospitality & leisure and one of 11 here listing manufacturing.
Its profile: “Its main suite, Calabrio ONE, brings together recording, quality checks, workforce planning and analytics so managers can raise agent engagement and service standards.”
Of the top 88 here, 40 also cover SEO and 20 also cover business services; 3 also work in North America and 2 also work in New Jersey.
Behind Digit Bazar, ahead of 64 Digital.
#7of 1566
It
It is one of 8 here listing analytics and one of 14 here listing financial services.
Of the top 92 here, 25 also cover digital marketing and 22 also cover consumer products & services; 4 also work in Florida and 2 also work in New York.
Behind BOND, ahead of 1UP Media Inc..