Calabrio

Calabrio makes software that helps contact centres manage their agents and understand customer interactions. Its main suite, Calabrio ONE, brings together recording, quality checks, workforce planning and analytics so managers can raise agent engagement and service standards. Its former website now leads to Verint's workforce engagement pages, which still refer to Calabrio Workforce Management.

What Calabrio offers

• Calabrio ONE: a single suite for engaging agents and serving customers from any location.
• Call recording: captures customer calls for later review.
• Quality management: tools for assessing and coaching agent performance.
• Workforce management: forecasting and scheduling to match staff to demand.
• Analytics and data management: customer interaction analytics and contact centre reporting with AI-driven insight.

Customers and markets

Contact centres, including remote and hybrid teams, across several industries, supported through reseller, service and platform partners.

Key facts

• Services: professional services, customer success managers and technical support
• Partner programme: reseller, service and platform partners, plus a developer programme