Cendyn

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Connect with your guests on their unique journey

• Single view of the customer

Cendyn is a catalyst for digital transformation

Drive profitability and guest loyalty with integrated technology

• B2C CRM eInsight CRM consolidates and enriches disparate data and delivers personalized communications to every guest
• Loyalty eLoyalty builds long-term relationships with your best guests so they keep coming back
• Digital Marketing Our full-service, in-house agency delivers personalized multi-channel campaigns to showcase your brand and amplify your reach
• Website & Creative Services Powerful hospitality website design & technology services that tell your story uniquely for every guest
• CRS & DistributionPegasus CRS optimizes demand across global distribution channels on a scalable reservations system with intelligent rate and inventory management tools
• Booking EngineOur powerful Booking Engine is intuitive, elegant, and packed with features to help you convert lookers into direct bookers
• Call CenterFrom flexible workflows for reservations agents to loyalty program integrations and voice services, Cendyn offers powerful, web-based solutions for all your call center needs
• Conversion Rate OptimizationDrive higher direct bookings by ensuring your prices are the same or better than the OTAs and by personalizing your guest journey with Rate Match®
• Revenue ManagementAchieve total revenue optimization with Guestrev, a solution built to supercharge profit for every segment of your business
• Revenue OptimizationDriven by Power BI, Revintel provides total revenue analysis that transforms your disparate datasets into actionable business intelligence
• Group RevenueGrouprev optimizes total hotel revenue by maximizing the value of group and event spaces with demand-based pricing and forecasting
• B2B CRMeInsight Sales enables you to take the lead with your sales pipeline and drive demand across your corporate business
• Pegasus Corporate SalesRealize increased sales and optimized visibility at the point of sale from the most relevant international feeder markets for GDS bookings
• Proposal Rapid ResponseCreate contactless, personalized, on-brand, and media-rich proposals with eProposal
• Interactive MenuseMenus enables you to manage, revise, and publish online menus for catering and events in real time

FIND THE RIGHT SOLUTION FOR YOUR BUSINESS

Tell us about your challenges, and we'll find the right solution for you

A FEW OF OUR CUSTOMERS

From luxury resorts, management companies, hotel casinos to large chains and brands, Cendyn works with tens of thousands of hoteliers across the globe

• Luxury Resorts & Boutiques
• LUXURY RESORTS & BOUTIQUES When Newport first began working with Cendyn in 2014, they needed a reservations system solution that would allow them to overcome complicated manual systems and effectively consolidate services

When Alex Molgora (the hotel’s Director of Revenue Management) began at the property, the Newport Hotel had no technology in place to handle reservations Instead, the existing hotel website consisted of a single landing page where customers could send email queries about booking a stay Reservations were then handled manually So Alex needed to create an entire IT infrastructure that would increase bookings, streamline the reservations process and provide more clarity and control over guest data to grow overall revenue