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Call Center Software

Calabrio One Suite

Unified workforce optimisation suite for contact centres combining recording, quality, scheduling and analytics

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  • Escalation Management
  • Call Recording
  • Blended Call Center
  • Inbound Call Center
  • +8 more
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About Calabrio One Suite

Calabrio ONE is a software suite for contact centres that brings workforce tools into one product. It covers call recording, quality management, workforce management and voice-of-the-customer analytics. The idea is to turn a contact centre into a source of customer insight.

What Calabrio ONE offers

  • Call recording — captures customer conversations.
  • Quality management — evaluates and coaches agent performance.
  • Workforce management — forecasts demand and schedules staff.
  • Customer interaction analytics — draws insight from what customers say.
  • Data management — brings contact centre data into a single interface.

Who it works with

Contact centres and customer service teams, including those with remote workers.

Key facts

  • Category: Call center software
  • Related services: Professional services, customer success managers and technical support
  • Programmes: Partner and developer programmes

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Escalation Management
  • Call Recording
  • Blended Call Center
  • Inbound Call Center
  • Outbound Call Center
  • Installed - Windows
  • Web-Based, Cloud, SaaS
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • 24/7 (Live Rep)

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