Jenworks

Utility billing built by Jendev

Jenworks is the utility billing engine from Jendev, a company that describes itself as a utility billing specialist. It is built on Microsoft Dynamics NAV technology and, in the company's words, has been developed over decades. Its stated purpose is to let utilities bill customers accurately and efficiently while giving the flexibility and functionality that a competitive marketplace demands.

Two products, billing and CRM

The product line has two parts: Jenworks Billing, the main engine, and Jenworks CRM for customer relationship management. Jendev says its core belief is that a billing solution should be tailored to the needs of the utility, not the other way around.

An island utility's backing

Jendev launched in the mid-1990s and is based in Jersey, one of the Channel Islands. It is wholly owned by the island utility Jersey Electricity. The company presents this as an industry insider position: made by the industry, for the industry. It focuses on small and medium sized island utilities, and works with strategic partners, including a payments technology provider, to extend what it offers.

Change in the sector

Jendev points to utilities moving from standard meters to smart ones and from cash payments to online portals, and says it supports clients through that change. A major upgrade of Jenworks is announced on its site.