Bluwave CRM

BluWave CRM is web-based software from BluWave, designed for South African businesses that want one system for sales and customer service. It covers contacts, diaries and quotes, and extends into job cards and field work.

Main features

• Activity and diary management: plan and record calls, meetings and tasks.
• Quote automation: produce quotations from within the CRM.
• Opportunity tracking: follow sales prospects through the pipeline.
• Contact and document management: keep customer information and files together.
• Job cards and field service: offline electronic job cards, work orders and mobile service tools for field teams.
• Reports and mapping: ready-made business intelligence dashboards, plus location mapping and tracking of completed activities in recent releases.

Who it works with

Small and medium enterprises, both office-based and field teams. Interfaces are available to link the CRM with ERP and accounting software.

Key facts

• Market focus: built locally for South African companies
• Onboarding: an implementation team sets up each client and provides training and ongoing support