SAWIN

SAWIN is a software-as-a-service platform for contractors who send technicians out to customers' homes. It grew out of the technology needs of an HVAC business that was expanding, and it now serves home service and installation firms from small to large.

What SAWIN offers

• Scheduling and dispatching — assigns jobs to technicians and keeps the calendar organised.
• Digital invoicing and payments — card and cheque payments can be taken in the field, with online payment options.
• GPS fleet tracking — shows where vehicles are and can share technician arrival times with customers.
• Mobile app with e-signatures — customers can sign agreements and estimates on their own devices.
• Payroll and time management — tracks hours alongside the job data.
• Call recording and reporting — records incoming calls and produces business reports.

Who it works with

Service contractors of different sizes, particularly in HVAC and other home services. One customer quoted on the site is an established service firm with more than 160 field staff that has used the software for more than a decade.

Key facts

• Origin: developed within an HVAC business
• Related product: SAWIN Pro Enterprise for home service and installation