ServiceBench

ServiceBench is a service management platform now offered by Asurion. It links manufacturers of service products with the companies that install and repair them, through one interface covering the whole job.

What ServiceBench offers

• Technician and job management — organises techs, customers and work in progress.
• Parts ordering — supports part operations and shorter repair cycles.
• Claims and invoicing — automates claims processing and billing.
• Customer status updates — everyone can see the current state of a repair from booking to completion.
• Service history — complete past and current records for each service event.
• Follow-up visits — can be scheduled on site.

Who it works with

Large organisations running service networks across many kinds of repairs, plus the people who install and service products on behalf of makers.

Key facts

• Owner: Asurion
• Aims: first-call completion and better customer satisfaction