River Cities

River Cities Software, Inc. writes business applications for the office machine and print services trade. Its programs cover contracts and billing, leasing, remanufacturing, customer loyalty and general accounting, and are sold with personal support.

What River Cities offers

• Managed print services — billing for copiers, printers and fax machines, including combining colour, black and scan click counts from several machines into one invoice.
• Equipment leasing and rentals — software for firms that lease equipment with or without a service contract.
• Remanufacturing — tracks real cost, time per step, bottlenecks and defect rates for cartridge and equipment rebuilding.
• Customer loyalty — a frequent-buyer programme tool that goes beyond points tied to spend.
• Accounting and CRM — bookkeeping, inventory with serial numbers and barcodes, foreign currency, and sales follow-up.
• QuickBooks interface — can add print services or remanufacturing to an existing QuickBooks setup, or run stand-alone.

Who it works with

Office machine dealers, supply sellers, cartridge remanufacturers and equipment lessors, mostly small businesses.

Key facts

• Integration: QuickBooks interface, spreadsheet export and custom programming for other accounting packages
• Customer area: member portal with training videos and FAQ