Oracle Field Service

Oracle Field Service, also called Oracle Fusion Field Service, helps organisations plan, schedule and carry out work done by technicians in the field. It uses automation and embedded AI to assign jobs and adjust plans as conditions change.

It forms part of Oracle's customer experience applications and can be used alongside its ERP and supply chain products.

What Oracle Field Service does

• Demand forecasting: predicts workload so teams can match it to the staff available.
• Auto-scheduling: assigns the right job to the right technician, weighing skills, location and priority.
• Live rescheduling: reshuffles plans quickly after delays, cancellations or urgent new jobs.
• Mixed workforce view: manages employees, contractors and seasonal workers together.
• Technician mobile app: gives maps, instructions, parts lists, knowledge articles and work history.
• Dispatch centre and GPS: includes mapping and live location tracking.

Who it serves

Oracle publishes use cases by industry for service organisations that send staff out to customers.

Key facts

• Vendor: Oracle
• Part of: Oracle CX applications