Service Assistant

Lawn care, landscaping, arborist and pest control companies use Service Assistant, the field service software sold under the RealGreen brand and now offered by WorkWave. The company says the system handles daily work that is usually done by hand: booking appointments, routing technicians, estimating jobs, taking payments and keeping customer records. It is presented as software that stays with the business as it grows, with the same tools available from any device.

Scheduling, routing and estimates in the field

Mobile Live connects the office with in-field workers, Measurement Assistant produces estimates quickly and accurately, and Routing Assistant optimizes the fleet's routes. The company says these tools let a business add more jobs each day with the staff it already has, and that estimates can be produced in seconds rather than after a return to the office.

Customer self-service and automated marketing

The Customer Assistant website lets clients see their account, pay bills, set up autopay or prepaid plans, and request or cancel service without calling the office. Automated Marketing Assistant sends personalized messages based on customer data, and a referral assistant and ServiceBot add further outreach features. The company describes ServiceBot as a sales automation tool that works around the clock for field service businesses.

Wavelytics flags patterns across branches

Wavelytics decision intelligence is built into RealGreen and is intended to show problems early. It can flag a cancellation pattern, a branch that lags behind others, or a team completing more services each day with fewer skips. The company says the aim is to make the strongest practice the standard across every location.

Built for franchise and multi-location operators

RealGreen says its tools are designed for franchise and multi-location lawn care businesses, where one platform runs every location and portfolio. Customers reported managing an average of 20 percent more customers per team, and a seven percent rise in new customer growth, according to figures the company publishes. It also says its integrated tools can reduce costs by around five percent.

Marketing services beyond the software

Alongside the software, RealGreen offers digital and print marketing, storage, web services and a set of forms, and it provides customer relationship management, estimating, fleet management and a customer portal across the green industry. The company describes these services as supplementary help for businesses that want the whole job handled.