Service Assistant

Service Assistant is part of the RealGreen range, now offered by WorkWave, which serves the lawn and outdoor services trade. The software helps companies manage daily work such as booking appointments, routing technicians, taking payments and keeping customer records.

What Service Assistant offers

• Scheduling and routing — plans appointments and technician routes.
• Payment processing — collects customer payments.
• Customer relationship tools — records and follows up with clients, including a referral assistant.
• Measurement and mobile tools — site measurement and field access on phones.
• Automated marketing and ServiceBot — outreach features; the Lawnbot name has changed to ServiceBot.
• Decision intelligence — Wavelytics analytics built into RealGreen to flag patterns across branches.

Who it works with

Lawn care, lawn maintenance, landscaping, snow removal, arborist and pest control companies, including franchise and multi-location operators.

Key facts

• Parent brand: RealGreen by WorkWave
• Extra services: digital and print marketing