River Cities Software

River Cities Software makes business software for dealers that sell and service office machines such as copiers, printers and fax units. Its modules deal with service contracts, managed print billing, leasing, cartridge remanufacturing and sales follow-up, backed by personal support.

What River Cities Software offers

• Equipment service and contract billing: works out the real cost of serving a customer, model or contract and merges colour, black and scan clicks from several machines onto one invoice.
• Equipment leasing: for firms leasing machines, with or without a service contract.
• Remanufacturing: tracks cost, time per step, bottlenecks and defect rates in cartridge and equipment rebuilding.
• CRM: helps sales reps prospect, record contact history and spot customers due to upgrade or reorder.
• Accounting and inventory: bookkeeping with serial-numbered stock, bar codes, foreign currencies and customer-specific pricing, or a QuickBooks link for firms keeping their current accounts system.

Clients

Office equipment dealers and managed print services providers, as well as cartridge and equipment remanufacturers.

Key facts

• Based in: United States
• Accounting link: QuickBooks, or stand-alone use with data export