If the feedback is negative the guest does not get the option to publish their review
Instead they are told that their comments have been forwarded to the manager/owner and that they will be in contact
This buys the hotel some time to open dialogue with the guest and to try and resolve the complaint BEFORE the guests decides to vent their dissatisfaction on sites like Tripadvisor!With neutral feedback (3 stars) the guest is just thanked for their feedback - they are not told anybody will get in contact with them

Guest feedback organized into structured data

The guest feedback database is the heart of ReviewFilter
It lists all of your hotels feedback in a structured format that can be queried, sorted and acted upon
Keep track and be immediately notified of incoming feedback
You can read and respond to feedback directly from within ReviewFilter
All feedback responded to is date stamped so your team knows that a guest complaint has been dealt with
Want to target only satisfied guests with a targeted add campaign? No problem, just export a segmented list of all your 5 star guests to use with AdWords, Facebook or email marketing

Performance metrics for your hotel

From the Dashboard you can see at a glance how your hotel is doing based on its internal guest feedback
Chart your historic and current review trends
Track guest satisfaction and monitor your hotels review score
View your conversion rates, review requests and completed reviews
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Track new reviews posted on third party OTA and review sites.

The Reputation Tracker module will alert you when a new review is posted on over 20 different OTA and review sites
Save time by not having to visit multiple OTA and review sites to keep track of what guests are publicly saying about your hotel
View management responses or forward a review to the relevant department to respond to

An overview of your online reputation

Keep track of how your hotel is doing across over 20 different OTA and review sites
View month on month performance, management response ratios and trending topics being mentioned by your guests in their public reviews
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OTA and review site performance metrics

See how your hotels reputation is doing on individual third party OTA sites such as Booking
com, Expedia, Tripadvisor, Agoda and many more
Our advanced sentiment analysis identifies positive and negative terms that will effect your rank or rating on that particular site
Use this insight to tweak your product or service and increase your ranking

Tweet your 5 star reviews! Any feedback worth shouting about can be tweeted using our social share feature
Review text is converted into an image to get past Twitters character limit

Want to display a curated list of reviews on your hotels website? Just install our Wordpress widget and publish selected reviews to your website with a click of a button from within ReviewFilter

Want to include a QR-code on your stationary or bar receipt? Or how about a branded URL such as https://howdidwe
do/hotel_name
These are just a couple of extra ways you can use to get guest feedback

A negative review posted online can lose a business as many as 30 customers.

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