ReviewFilter

ReviewFilter is a cloud tool for hotels and restaurants. After a stay or visit it asks the guest for feedback by email or text message, then handles the reply according to how positive it is.

What ReviewFilter offers

• Feedback requests — an automated email or SMS goes out after check-out, with an optional reminder.
• Review routing — happy guests are sent on to sites such as TripAdvisor, Google, Yelp and Facebook, and managers choose which sites are active.
• Private complaint handling — negative comments go to the manager so the issue can be settled privately.
• Feedback database — keeps responses in a searchable list with alerts and date-stamped replies.
• Data import — guest lists can come in singly, from a CSV file or through an API link to property management software.

Who it works with

Hotels in particular, plus restaurants. Guests answer on a mobile-friendly page with a star rating and a short comment.

Key facts

• Review sites: more than twenty supported
• Channels: email, SMS, QR code and web link