ReviewFilter

ReviewFilter is a reputation tool for hotels and restaurants, based in the United Kingdom. After a stay or visit it asks guests how things went, sends happy guests on to public review sites and passes complaints privately to management so they can be dealt with.

What ReviewFilter offers

• Automated feedback requests — sends an email or SMS after checkout asking guests to rate their stay from one to five stars, with an optional reminder.
• Review routing — invites guests with good feedback to post on TripAdvisor, Google, Yelp, Facebook and other sites.
• Private complaint handling — forwards negative comments to the manager or owner instead of a public site.
• Guest data import — loads guest details one by one, in bulk from a CSV file, or through an API from property management software.
• Reputation tracking — follows new reviews on travel booking and review sites and shows performance metrics.
• Website and QR integration — collects feedback through a site widget, link or QR code.

Who it works with

The tool is made for hotels and restaurants that want to improve their online reputation.

Key facts

• Based in: United Kingdom
• Devices: works on phones, tablets and computers