Fieldd

Booking, dispatch and payments for field service firms

Fieldd is field service management software. It brings online booking, scheduling, dispatch, customer records, invoices and payments into one system, for businesses that send technicians or staff to customers. The company's aim is to reduce the number of separate tools a service business has to juggle, and it describes its product as a system that works ahead of the people running the business.

Online booking that checks availability

Customers book a time through an online booking page. The system checks the availability of each service and of the qualified staff at the customer's location in real time, and then shows the customer the options that are open. The company says customers can lock in a time instantly, and the booking page is designed to look professional and work quickly.

Automatic scheduling and dispatch

When a job comes in, the system assigns the right people based on skills, location and availability, then schedules the job and updates the calendars. The technician is alerted with the relevant job details. The company describes this as an auto-dispatch system that acts like a dispatcher working around the clock.

On-demand dispatch and customer updates

For some businesses, nearby workers can see open jobs in the app and accept or decline them. Customers receive text updates with arrival times. The company says this lets a business keep customers informed without managers making calls, and that the team app carries job details, updates and messages in one place.

A CRM for the whole business

The CRM dashboard shows jobs, messages, invoices and payments for managers. Reminders can be automated, and the company says follow-ups after a job can be sent to ask for reviews. Customers can use a portal to book, to schedule and to pay invoices online, and the company offers white-labeled customer booking and service apps for the business's own brand.

Built-in AI assistant and setup

An AI assistant answers questions about the business, from ways of winning more customers to what the business may owe in tax. A business can bring its services, prices and branding across from a website or other software, or build from a short prompt and launch in a few minutes. The company describes a point of sale and a set of tools that cover the whole cycle from booking to payment.

Who the software suits

The company names field service firms as the main audience, especially those whose jobs are short visits with flexible timings. It is delivered as a web dashboard, a team app for workers and a customer booking app, so that each group in the business uses the part that fits its role.