Our smart online booking system turns missed calls into paying customers with a leading edge auto-dispatch system that:

• Systematically assigns the right resources for the job based on skills, location and availability
• Automatically schedules the job and synchronizes calendars
• Alerts the technician, including all the relevant job details

INTELLIGENT, INTUITIVE AND ACCURATE APPOINTMENT SCHEDULING

The booking process is the bread and butter for many service businesses – and fieldd delivers the easiest, most efficient toolset on the market for accurately accepting and scheduling appointments online

When your customers go to book online, or in the customer app, fieldd automatically checks availability of services and qualified staff at their location in real-time, before presenting the customer with options to schedule

Never miss a booking and offer your availability online 24/7 so people can book on their schedule

Once an online booking is submitted, because fieldd knows both how long your services take and how long it takes to drive between jobs, the job is automatically assigned and dispatched, and your calendars and availability are simultaneously updated
Automating job updates and zero double bookings makes field service management a breeze

Easy Work Order Dispatch

Like Uber, our field service management app has on-demand dispatch built-in

Nearby workers have real-time visibility of nearby on-demand jobs
Workers have complete visibility of the service details and can accept or ignore jobs as they become available

Once accepted, live SMS updates send to customers with estimated arrival times

On-demand dispatch is perfect for field services with flexible work schedules or short service durations

A dashboard that manages staff and customers

Watch every field service job from the seat of your chair
fieldd’s CRM web dashboard gives field services real-time insights into their operations

Oversee communications between customers and technicians
Track payments and invoices as they’re billed
Automate tasks such as invoicing and SMS reminders

Boost customer satisfaction with real-time feedback, including ratings and technician arrival times

Increase revenue suggestions on how to optimize your field service operations
Complete more jobs each day with visibility into travel time and service areas

Reduce management tasks and on-site inspections with built-in quality control
Collect before and after job site photos and checklists

Customize fieldd to your management style with easy-to-use workflow builders
Tailor communications via SMS, email, and mobile app push notifications

Document each job as if you were there
Customize how much contractors are required to document each job on-site

Staff capture and store unlimited photos from the cam of their company app
View, share and download contractor photos taken onsite
Access all photos in the project gallery, worker profile, or digital job card

Make your job easier

View job progress in real-time, giving you maximum visibility over your staff
Digital CRM job cards provide insights into technician performance and customer satisfaction by clicking a button

Accept payments and resend estimates and invoices via email and SMS

Job notes, photos, and updates sync directly to your technicians’ mobile devices

An app to manage staff when they're in the field

Guarantee your customers schedule services nearby, not in places you don’t service
Google-powered field service areas also reduce technician downtime and travel time between appointments