RepairQ

RepairQ is a web-based system that combines a till, repair tickets and business management for shops that fix phones and other devices. It belongs to the ServiceCentral product family. One system lets owners run sales, customers, stock and several locations.

What RepairQ offers

• Point of sale — supports buying, selling, trading and repairing, with scanning of devices and parts, bundles and extended warranty plans.
• Ticket and repair tracking — records customer devices, service history, technician assignments, waivers and attached photos.
• Customer relationship tools — marketing lists, referrals, loyalty, store credit and online appointment booking.
• Inventory management — purchasing, returns and stock across sites.
• Reporting and accounting links — performance reports and a QuickBooks Online integration.

Who it works with

Repair shops of all sizes, especially mobile device repairers, including those with more than one location.

Key facts

• Integrations: QuickBooks Online and Square payments
• Checkout feature: Qpop, a customer-facing screen that shows totals and captures signatures