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NPS Software

Zonka Feedback

AI customer feedback platform for surveys, analytics and review management across digital and in-person channels

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About Zonka Feedback

Zonka Feedback is a feedback and customer experience platform that gathers survey responses, reviews and support conversations in one place. Its AI features sort the material into insights for different teams.

What Zonka Feedback offers

  • Multichannel surveys — run them on tablets, kiosks, online, by email and by SMS, including offline devices.
  • Survey metrics — measure Net Promoter Score, customer effort and satisfaction.
  • Feedback analytics — separate views for customer, support, product and location feedback.
  • Reputation management — track reviews and respond.
  • Developer tools — APIs, mobile SDKs and webhooks.

Who it works with

Sectors named on the site include health care, education, retail, financial services, restaurants and hotels. It also covers employee feedback.

Key facts

  • Integrations: an MCP server for querying feedback data from AI assistants
  • Features: multilingual surveys and multi-location reporting

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • NPS of Customers
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Feedback Collection
  • Multi-Language
  • Customer Segmentation
  • Text Analysis
  • Call Reporting
  • Complaint Monitoring
  • Anonymous Feedback
  • Question Branching
  • NPS of Employees
  • Text Fields
  • Web-Based, Cloud, SaaS
  • iPhone / iPad
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Business Hours
  • Online
  • Multi-Channel Data Collection
  • Dashboard
  • Sentiment Analysis
  • 360 Degree Feedback
  • Performance Management
  • Segmentation
  • Email Marketing
  • Analytics
  • Predictive Analytics
  • Third Party Integration
  • Negative Feedback Management
  • Android
  • Multi-Channel Distribution
  • Question Library
  • Survey Management
  • Knowledge Management
  • Survey/Poll Management
  • Pulse Surveys
  • Custom Survey URLs
  • Data Analysis Tools
  • Mobile Survey
  • Offline Response Collection

Rankings

As of 2026-10-05. Organic ranks only; sponsored placements are never ranks.

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