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Zonka Feedback

AI customer feedback platform combining surveys, reviews and support data for CX and product teams

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  • Founded 2014
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About Zonka Feedback

Zonka Feedback, based in India, runs a platform that gathers customer feedback from many sources and uses AI to pick out what matters. Surveys, online reviews, support tickets and customer conversations are pulled into one view so teams can spot issues and act on them.

What Zonka Feedback does

  • Survey software: real-time surveys across several channels, including in-context surveys aimed at chosen segments.
  • Feedback analytics: AI analysis of customer, support and product feedback, with tracking of specific entities and aspects.
  • Location and frontline analytics: monitoring of experiences across branches and teams.
  • Online reputation management: tracking of reviews and quick responses to them.
  • Closing the loop: automation and collaboration tools to act on feedback.
  • Developer tools: APIs, mobile SDKs and a server that lets AI assistants query customer experience data.

Customers and markets

Customer experience, support, product and frontline leaders. The eyewear retailer SmartBuyGlasses reports a 30% rise in its NPS after adopting the platform.

Key facts

  • Based in: India
  • Developer resources: APIs, mobile SDKs and JS code

Profile written by TrustList from the business's own published information, Sep 2026.

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