Measure the impact of your initiatives on the bottom line

Since switching from a rules-based model to InMoment’s Adaptive Sentiment Engine, we’ve seen a significant uptick in sentiment tagging accuracy
”
-Tyler Saxey, Director of Customer Experience, Footlocker

Connect All Your Feedback Across Channels

When feedback is analyzed in silos, you miss critical context that can make or break your business
Connect data from surveys, social reviews, and call scripts all the way to legislation, regulation, and market reports

We’ve found the perfect balance of speed and accuracy for out-of-the-box insights
With pre-configured industry, use-case, and native language packs
We’ve got a pack for you
These models automatically detect thousands of categories, themes, and entities, so you have immediate insights into what matters most

Take Control Over Your Text Analytics

Create your own tags to deep dive into your unstructured data and take immediate action on your findings—such as sharing comments with others, marking feedback complete or invalid, and creating actionable segments to close the loop at scale

Know What You Don’t Know

Our text analytics uses AI-driven discovery that uses machine learning to get smarter and more accurate over time, boosting your ability to correctly determine new topics, terms, competitors, products, and phrases as they enter the customer vocabulary—so you never miss a trend

Intelligent Conversations for More Valuable Responses

Without encouragement, qualitative feedback can be incomplete
Active Listening™ is the only conversational bot that uses real-time text analytics to listen, understand, and respond—eliciting more valuable responses with more actionable data points

Get the Data That Matters, to the People Who Care

Bring the story to life with drillable charts and graphs in dashboards
You can even share your findings with exports to Microsoft PowerPoint, Google Sheets, or export the data in
csv or
json into your company’s business intelligence tools

Automate Action at Scale

Close the loop with individual customers, or create segments for automated actions at scale
Whether sending recovery emails to “frustrated” customers, or giving kudos to employees—you can take the right action at the right time

Detect the intent and predict the action
Automatically identify the intention behind your feedback
Depending on the specific industry pack or models applied, we’ll tell you who is looking to Buy, Quit, Recommend, Discourage, and more

Keep Data Safe at Your Place, or Ours

Keep your data safe but don’t compromise your insights
We’ve made it simple to deploy our text analytics across any combination of on-premise, private cloud, hybrid cloud, and public cloud infrastructure

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