Wootric

Wootric is a customer feedback management platform. It collects scores from customers at key moments and analyses written comments, and the listing text links it to InMoment's text analytics. Its makers describe a consultative approach to building a voice-of-customer programme that can grow over time.

What Wootric offers

• Microsurveys — Net Promoter Score, CSAT and Customer Effort Score questions.
• Text and sentiment analysis — machine learning picks out themes and topics in open comments.
• Dashboards and reporting — executive views with drill-down charts.
• Integrations — Salesforce, Zendesk, Slack, Intercom and HubSpot can trigger surveys or act on results.
• Consultative support — help setting up a feedback programme.

Who it works with

Customer experience teams at digital apps and B2B software companies.