Thermostat - NPS Software
Thermostat
exactly where your business is headed. Free forever. There's no need to bother your customers with long surveys Thermostat's NPS surveys are just one question and an optional feedback box
Your surveys create a single Net Promoter Score (NPS) score One number for you to track One number that anyone in your organization can understand and utilize
*Measure customer sentiment and feedback with Thermostat's specialized NPS and CSAT surveys.
Upload your customer emails to Thermostat and survey them instantly or evenly over time
Embed the survey into your website or SaaS app with full control over branding and popup frequency
A unique URL you can pop onto Twitter, post in Slack, or add to a newsletter
Instantly send surveys via API, native integrations, and through actions in over 1,000 apps via Zapier
With Thermostat NPS survey software you get a simple, flexible, and powerful NPS survey platform
All the information you need about your customers on one simple screen, with integrated filtering and comparisons
Unlike general purpose survey tools, our NPS survey software creates reports tailored specifically to the Net Promoter System
View your data by custom field, date, and meta information like country
We store your data forever making it easy to watch trends over the years
The report page integrates a comparison view allowing you to see your customer scores from multiple angles at once
The comparison graphs make it easy to understand customer satisfaction by segments such as paid vs trial, high spend vs low spend, acquisition date, and more
Start your morning with an email from the Thermostat NPS software detailing your survey's latest score and feedback
Choose to receive the morning updates on a daily or weekly basis
Store any additional metadata with each response Text, numbers, dates, and lists are all supported
Providing custom fields allows Thermostat to display your scores broken down by field values
Optionally ask customers for feedback on their score, or change the question to meet your goals
Quickly star important feedback making it easy to find later
Quickly filter feedback by score type, date, custom fields and more to find exactly what you need
Quickly respond to feedback to start a conversation with customers
Configure surveys to collect scores and feedback without any additional customer meta data such as name or email
Adjust the feedback question and thank you message shown after a survey is completed based on the score of the response Ask your biggest fans for a testimonial, provide support to people who are unhappy
Change the question based on the responders score or choose to not ask for feedback at all
Quickly email back customers regarding their feedback They'll receive a copy of their feedback for context as well
Set the reply-to email address so that replies to your responses are delivered directly to you or your support team
Upload your customer emails and we'll email a percentage of them every day based on your survey frequency and spending limits Create a continuous feedback loop
Manually email a survey to your customers on demand
