Upload your customer emails to Thermostat and survey them instantly or evenly over time

Embed the survey into your website or SaaS app with full control over branding and popup frequency

A unique URL you can pop onto Twitter, post in Slack, or add to a newsletter

Instantly send surveys via API, native integrations, and through actions in over 1,000 apps via Zapier

Thermostat NPS Software Tour

With Thermostat NPS survey software you get a simple, flexible, and powerful NPS survey platform

All the information you need about your customers on one simple screen, with integrated filtering and comparisons

Unlike general purpose survey tools, our NPS survey software creates reports tailored specifically to the Net Promoter System

View your data by custom field, date, and meta information like country

We store your data forever making it easy to watch trends over the years

The report page integrates a comparison view allowing you to see your customer scores from multiple angles at once

The comparison graphs make it easy to understand customer satisfaction by segments such as paid vs trial, high spend vs low spend, acquisition date, and more

Start your morning with an email from the Thermostat NPS software detailing your survey's latest score and feedback

Choose to receive the morning updates on a daily or weekly basis

Store any additional metadata with each response
Text, numbers, dates, and lists are all supported

Segment By Custom Fields

Providing custom fields allows Thermostat to display your scores broken down by field values

Optionally ask customers for feedback on their score, or change the question to meet your goals

Quickly star important feedback making it easy to find later

Quickly filter feedback by score type, date, custom fields and more to find exactly what you need

Quickly respond to feedback to start a conversation with customers

Configure surveys to collect scores and feedback without any additional customer meta data such as name or email

Provide The Right Message

Adjust the feedback question and thank you message shown after a survey is completed based on the score of the response
Ask your biggest fans for a testimonial, provide support to people who are unhappy

Change the question based on the responders score or choose to not ask for feedback at all

Quickly email back customers regarding their feedback
They'll receive a copy of their feedback for context as well

Set the reply-to email address so that replies to your responses are delivered directly to you or your support team

Upload your customer emails and we'll email a percentage of them every day based on your survey frequency and spending limits
Create a continuous feedback loop

Manually email a survey to your customers on demand