Thermostat

Thermostat is a tool for measuring Net Promoter Score and customer satisfaction. Each survey asks one question and offers an optional box for comments, which keeps it short for customers. The results roll up into a single score that anyone in the organisation can follow.

What Thermostat offers

• Four ways to send surveys — by email upload, an embedded popup on a website or app, a shareable link, or through the API and Zapier.
• Reports — views scores by custom field, date and country, with comparison charts for segments such as paying and trial users.
• Daily or weekly emails — a summary of the latest score and feedback.
• Feedback handling — star important comments, filter them, and reply to customers.
• Custom messages — change the closing message depending on the score given.

Who it works with

The tool suits any business that wants to track customer sentiment, including software companies that embed the survey in their app. The vendor says it stores response data indefinitely so trends can be followed over years.