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ITSM Software

SupportDesk ITSM

IT service management system covering incident, problem, request, change and SLA handling

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About SupportDesk ITSM

SupportDesk ITSM is an IT service management system for organisations that want to streamline their support processes. It can run in the cloud or on the customer's own premises.

Its makers say the software is flexible enough to evolve as business requirements change. It is described as a feature-rich system for organisations that need a scalable service desk.

What SupportDesk ITSM offers

  • Incident and problem management — records and resolves faults.
  • Request and change management — handles service requests and planned changes.
  • SLA management — tracks service level commitments.
  • Reporting — a full suite of reports.
  • Knowledgebase — configurable articles for support staff and users.
  • Email integration and dashboards — including drag and drop dashboards.

Key facts

Profile written by TrustList from the business's own published information, Oct 2026.

What the business tells TrustList

Delivery
SaaS (cloud), On-premise evidence sent

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