Omnichat

Alan Chan began writing the first version of Omnichat from a leased shared workspace in Hong Kong, and by the company's own account it grew into a chat commerce provider for the Asia Pacific region. The product now brings customer conversations from WhatsApp, Instagram, Facebook Messenger, LINE, TikTok, WeChat and website live chat into one workspace for marketing, sales and customer service teams.

Chat commerce across WhatsApp, LINE and WeChat

Omnichat is an official WhatsApp Business Solution Provider, a Meta Business Partner and a LINE technology partner. On WhatsApp it supports broadcasts to segmented audiences, interactive games, digital coupons, and a catalogue and payment feature that lets shoppers browse, add to a basket and check out inside the chat. Other tools on the site cover abandoned cart remarketing, customer journeys, loyalty, sales performance tracking, store and roster management for retail staff, and a Social CDP that unifies customer data. Integrations are listed for Salesforce, Emarsys, HubSpot and the Meta ads platform.

OmniClaw, message flows and agents

Omni AI is the company's name for its AI layer. OmniClaw is described as a built-in strategist that knows a brand's campaigns, chat metrics and team performance and can draft promotion plans. Omni AI Message Flow takes a campaign goal and builds the conversational workflow, copy and logic. AI agents can act as shopping assistants, sales agents or support agents, and escalate high-value conversations to human staff, and a bring-your-own-agent option connects outside models to the same conversation flow. The about page says an Agent Studio launched in 2025.

Retail brands in Hong Kong, Taiwan and Southeast Asia

Services are listed as available in Hong Kong, Taiwan, Singapore, Malaysia and Thailand, with offices across Southeast Asia, and the site has regional versions for Hong Kong, Southeast Asia, Taiwan, Japan and mainland China. Industry pages address cosmetics, automotive, hospitality, real estate, travel and education. Omnichat says more than 5,000 brands use it.

Key facts

Company: Omnichat Founder: Alan Chan Founded: 2017, Hong Kong Funding (company statements): US$0.8 million from AppWorks Ventures, then a US$1.8 million pre-A round Partnerships: WhatsApp Business Solution Provider, Meta Business Partner, LINE technology partner Channels: WhatsApp, Instagram, Facebook Messenger, LINE, TikTok, WeChat, live chat Customers (company statement): 5,000+ brands