AutomationEdge

AutomationEdge makes an automation platform that resolves IT, HR and finance requests with AI agents and software robots. It works above the systems a company already runs, so nothing has to be replaced.

What AutomationEdge offers

• IT automation — resolving tickets such as password resets and user creation.
• HR agents — answering employee requests, including payslips through Microsoft Teams.
• Finance and accounting automation — handling reimbursements and invoice or claim status queries.
• Robotic process automation — automating rule-based work in front, middle and back offices.
• Custom agents — an AI assistant lets customers describe a process in plain English to create agents and workflows.
• Connectors — pre-built links to service desks, HR, banking, insurance and healthcare systems.

Who it works with

Customers include banks, insurers, healthcare providers, business services firms and technology companies, and managed service providers deliver it too. Some named customers are American Express, Capita and Genpact.

Key facts

• Marketplaces: listed on Salesforce AppExchange, ServiceNow Store and BMC Marketplace
• Service desks supported: ServiceNow, ManageEngine, Jira and BMC