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Cockpit ITSM

ITIL-aligned platform joining IT service, asset and operations management for MSPs and IT departments

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  • Founded 2005
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About Cockpit ITSM

Cockpit ITSM is a French IT service management product that puts the service desk, asset tracking and infrastructure monitoring into one system. It follows ITIL practice and can run in the cloud or on a customer's own servers.

What Cockpit ITSM does

  • Service desk: ticket handling for incidents and requests, with a portal for end users.
  • IT asset management: records and manages hardware and software assets.
  • IT operations monitoring: watches infrastructure and raises alerts, including SNMP traps.
  • No-code configuration: teams adapt forms and processes without any programming.
  • Mobile apps: iOS and Android apps for technicians to answer tickets, manage assets and get alerts away from a desk.
  • Integrations: single sign-on via Microsoft Azure, Google or Okta, Active Directory, email-to-ticket, and syncing with other ticketing tools.

Customers and markets

Managed service providers and in-house IT departments, from small firms to multi-site organisations. One installation can serve several time zones, languages and separate customers.

Key facts

  • Based in: France
  • Deployment: cloud or on-premise
  • Users: more than 10,000, according to the company
  • Support: human help by chat, email and phone

Profile written by TrustList from the business's own published information, Sep 2026.

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