Cockpit ITSM

Cockpit ITSM is a French IT service management product that puts the service desk, asset tracking and infrastructure monitoring into one system. It follows ITIL practice and can run in the cloud or on a customer's own servers.

What Cockpit ITSM does

• Service desk: ticket handling for incidents and requests, with a portal for end users.
• IT asset management: records and manages hardware and software assets.
• IT operations monitoring: watches infrastructure and raises alerts, including SNMP traps.
• No-code configuration: teams adapt forms and processes without any programming.
• Mobile apps: iOS and Android apps for technicians to answer tickets, manage assets and get alerts away from a desk.
• Integrations: single sign-on via Microsoft Azure, Google or Okta, Active Directory, email-to-ticket, and syncing with other ticketing tools.

Customers and markets

Managed service providers and in-house IT departments, from small firms to multi-site organisations. One installation can serve several time zones, languages and separate customers.

Key facts

• Based in: France
• Deployment: cloud or on-premise
• Users: more than 10,000, according to the company
• Support: human help by chat, email and phone