PAT

PAT is an Italian software company whose HelpdeskAdvanced product, known as HDA, runs service desk work for IT and other departments. It automates the governance of service processes and can manage any kind of asset, not only IT equipment.

What PAT offers

• HelpdeskAdvanced service desk — web-based ticketing and service management that follows ITIL v3.
• Process automation — configurable workflows and governance rules for IT and business services.
• Mobile app — lets staff follow tickets, their status and service performance on the move.
• Self-service portal — gives end users direct access to services at any time.
• Integrations — connects to third-party systems through web services.
• Multilingual support — service handled in several languages for operators and end users.

Who it works with

Organisations that run service management across several departments; the ICT director of Air Dolomiti is quoted as a user.

Key facts

• Based in: Italy
• Product: HelpdeskAdvanced (HDA)
• Deployment: cloud or on-premise
• Standard: ITIL v3 compliant