Front Desk

Hotel Link, a software company that serves hotels and property owners around the world, offers Front Desk as its property management tool. Its link to the Hotel Link booking platform means reception staff can handle the work from one dashboard rather than several systems. Hotel Link describes Front Desk as a simple, low-cost and intuitive system that integrates with its booking platform.

One dashboard for reception

Reception staff see reservations, rates and occupancy data in the same place they manage the rest of the property. The company says Front Desk is part of a single toolbox that brings property management and distribution together, so the work of selling rooms and running the front desk is handled from one set of screens.

Room status and drag-and-drop bookings

The room status view is colour coded, so staff can tell at a glance where each room stands. Bookings can be moved by drag and drop, which the company says makes quick updates easy when plans change during the day.

Housekeeping and guest messages

Housekeeping management tracks cleaning work for each room, so the team knows which rooms are ready. Guest messages can be sent before and after arrival, which helps the property keep guests informed without extra calls or emails from the desk.

Extras sold at the desk

Staff can set up in-house extra services to sell to guests, such as additional items or services that the property offers on site. The company presents this as a way to raise revenue from guests who are already in the building.

Hotel Link around the Front Desk

Front Desk sits within a wider Hotel Link suite. A channel manager lets a property manage its online inventory and connect to online travel agencies and to a broader network of distribution partners. Hotel Link Pay can automate payments, charge virtual cards from agencies and collect money before, during or after a stay. The company also offers digital marketing services that aim to help hoteliers build a stronger online presence and to track the results of their campaigns.

Support for hoteliers

Hotel Link says its support team can be reached by helpline, email and live chat. The company says it helps with getting started as well as with making the most of the digital tools, and it describes its approach as technology that works without technical jargon.

Front Desk is the property management tool from Hotel Link, a technology supplier for hotels and property owners worldwide. It connects directly to the Hotel Link booking platform, so reception staff work from one dashboard.

What Front Desk offers

• Colour-coded room status: shows the state of each room at a glance.
• Drag-and-drop updates: lets staff move bookings quickly.
• Guest booking details: gives access to reservations, rates and occupancy figures.
• Housekeeping management: tracks cleaning work for rooms.
• Guest messaging: sends messages before and after arrival.
• In-house extras: staff can set up additional services to sell to guests.

Who it serves

Hoteliers and property owners. Hotel Link also supplies a channel manager, a payments product and digital marketing services, and says it connects properties to online travel agencies and global distribution systems. Support comes by helpline, email and live chat.

Key facts

• Part of: the Hotel Link suite of hotel management and distribution tools
• Support: helpline, email and live chat