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Help Desk Software

Gist

All-in-one customer messaging platform combining live chat, help desk, email marketing and CRM

  • Automated Routing
  • 24/7 (Live Rep)
  • Documentation
  • Webinars
  • +14 more
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About Gist

Gist is a growth software suite that brings customer communication into one app. Teams use it for live chat, email marketing, marketing automation, support and a basic CRM, instead of switching between separate tools.

The company says more than 15,000 businesses use it, and it has iOS and Android apps.

What Gist offers

  • Live chat and messenger — add chat to a site, product or app, with saved history.
  • Chatbots — codeless bots that triage visitors and qualify leads.
  • Help desk — a shared inbox, automation and a multilingual knowledge base.
  • Email marketing and automation — lifecycle campaigns across channels.
  • Forms and popups — capture leads and survey visitors.
  • CRM and meetings — deal pipeline and a meeting scheduler.

Who it works with

Support, marketing and sales teams handling visitors, leads, trial users and customers.

Key facts

  • Mobile apps: iOS and Android

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Automated Routing
  • 24/7 (Live Rep)
  • Documentation
  • Webinars
  • Live Online
  • Web-Based, Cloud, SaaS
  • Multi-Channel Communication
  • Macros/Templated Responses
  • Email Integration
  • Reporting/Analytics
  • Alerts / Escalation
  • Workflow Configuration
  • Ticket Management
  • Knowledge Base Management
  • Social Media Integration
  • Real-time Chat
  • Customizable Branding
  • Interaction Tracking

What the business tells TrustList

Support hours
24/7 evidence sent

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