IT Glue

IT Glue is a documentation platform for managed service providers. It automates and structures the information technicians need to support customers, so they spend less time hunting for it.

The vendor says it received 30 industry awards over a two-year period, and claims that half or more of the time techs lose searching for information is removed.

What IT Glue offers

• Structured documentation — keeps customer and system details organised in one place.
• Automation — fills in and maintains documentation without manual effort.
• Faster support — gives technicians quick access to what they need.

Who it works with

Managed service providers (MSPs) and their technicians.

Key facts

• Awards: 30 industry awards in two years, according to the vendor
• Claim: removes half or more of the time techs spend looking for information