Deskero

Deskero is help desk software for customer care teams. Its distinguishing idea is bringing social media conversations into the support workflow, so staff can see what people say about a brand and respond from the same place.

What Deskero offers

• Multi-channel support — handles customer requests arriving through several different channels in one system.
• Knowledge base — holds articles that answer common questions.
• Social network integration — connects social accounts to the help desk.
• Social monitor — lets a company watch the social conversations that mention its brand.
• Live chat — chat with customers is built into the product.
• Canned answers and preferred client management — ready-made replies, plus handling for priority customers.

Who it works with

The product is aimed at companies that want customer care and social engagement to sit together rather than in separate tools.