Explain Market Research

Explain Market Research Ltd is a full-service research agency in the United Kingdom, run from an in-house team. It helps organisations understand their customers, residents and stakeholders and then present the findings simply.

What Explain Market Research offers

• Large-scale quantitative research — tracking and ad hoc surveys across several methods.
• Online communities — panels run on software the agency develops itself.
• Service improvement — research into customer experience and expectations.
• Deliberative and qualitative research — including citizens juries and other creative methods.
• Consultation support — full management of public consultations or independent reporting on in-house ones.
• Telephone interviewing — an in-house team of agents working under the agency's quality checks.

Who it works with

Business, consumer and stakeholder audiences in sectors such as electricity, gas, water, finance, health and social housing.

Key facts

• Based in: United Kingdom (north east England)
• Insight areas: tenant satisfaction measures and engagement research