DirectFire Digital

DirectFire Digital is a reviews and messaging platform for local businesses. It brings text messages, website chat, online reviews and invoicing into one app, so businesses can keep in touch with customers and leads.

Products and services

• Review requests: sending review requests by text to recent customers, and responding to reviews from one place.
• Shared inbox: text, Facebook and Google messages managed in a single inbox.
• Webchat: chat on a website to turn visitors into leads and sales conversations.
• Payment links: invoices paid through a secure link delivered to the customer's phone.
• Missed call text back: follow-up texts sent when the business cannot answer a call.
• CRM: a customer database with lead tracking and the option to import existing leads.

Who it serves

It is aimed at local businesses that want to contact customers and leads by text message.

Key facts

• Integrations: connects with other business apps
• Channels: text, Facebook and Google messages, and webchat