IBM iX

We offer a consult-to-operate, end-to-end approach spanning strategy, design, development and operations

We have trusted technology implementation abilities and accelerators, for our own solutions and for our long-standing partners like Adobe, Salesforce and SAP CX

Learn more about our partnerships Meet the demands of the experience era to drive growth and build trust and loyalty

Serving up tradition with an innovative spin

Wimbledon teams up with IBM iX to drive AI-powered solutions See how we did it

Unlock the next wave of value

The 11th annual State of Salesforce report identified four key trends that offer insights into how industry leaders are driving innovation and business value with Salesforce

Adobe Experience Cloud consulting expertise

IBM ranked a leader in the 2022 IDC MarketScape Vendor Assessment Read the report excerpt (PDF, 244 KB) Organizations that elevate CX transformation to the status of a formal business priority reported 3x higher revenue than those that did not ¹ 60% of the CEOs leading the most financially successful organizations say that delivering better customer experiences are among their highest priorities in the next 2 to 3 years ²

Customer experience consulting services

Experience, product and service design

IBM iX helps the world’s most influential companies create experiences, products and services that reinvent their relationships with customers and employees

We are a platform-agnostic digital commerce services provider, delivering consulting, implementation and operations services to help clients deliver seamless omnichannel buying experiences

Modernize B2B and B2C marketing

We help companies transform their end-to-end marketing across people, process and platforms to reflect the needs of customers, employees and citizens—designing and delivering personalized experiences powered by data, AI, marketing technology and operations

Learn about marketing transformation Customers and employees demand better experiences From contact center to field service, we help modernize service operations so companies in any industry can create personalized experiences that drive revenue, maximize business value and increase customer loyalty

Buyer and seller expectations have changed We help companies create digital-first sales and revenue operations through data-and AI-driven strategies that drive top-line growth, foster loyalty and connect sales, service and marketing

• Enterprise-grade experiences with SAP
• Smarter CX personalization with Adobe
• Human-centered experiences with Salesforce

Enterprise-grade experiences with SAP

View Power CX with SAP

Power CX with SAP

Create connected commerce, marketing, sales and service experiences across the customer journey fueled by real-time business data with SAP Customer Experience (CX) and CRM solutions