Getronics

Business applications under one global service level

Getronics is an enterprise IT services company whose work spans workplace, cloud, applications, Internet of Things, cybersecurity and managed services. For business applications, it builds, modernises and manages a client's software estate. The offer spans bespoke development, moving systems to the cloud, adding AI and round-the-clock managed support, all under one global service level agreement that the firm presents as a way to keep a multi-country estate under one owner.

Cybersecurity and cloud infrastructure

Its security services include managed security, a security operations centre, governance and continuity support. Together these help guard users, identities, infrastructure and cloud environments, and they cover detection, response and recovery when incidents happen. On the infrastructure side, the firm plans and operates resilient platforms that can run in public or private clouds, in hybrid arrangements, in colocation facilities or in client data centres, and it designs and runs networks for campus, branch and multi-cloud settings.

Digital workplace and field engineers

The digital workplace offer gives employees a secure environment they can use from anywhere, with AI-enabled support and experience data that the firm says turns everyday technology into measurable productivity. Getronics also runs field and on-site services with more than 15,000 field engineers, who are ITIL-certified and work in more than 180 countries in 22 languages. The company says those teams support 1.5 million users and handle 1.2 million tickets a year.

Sectors with complex, critical operations

The company names manufacturing, finance, insurance, hospitality and tourism, and public sector and government as sectors that run complex, critical operations. In manufacturing it integrates operational technology with IT and strengthens industrial cybersecurity. In insurance it covers cloud infrastructure, compliance and modernisation across underwriting, claims and broker ecosystems. Getronics also cites more than 40 offices across Europe, Latin America and Asia Pacific, and says it was positioned in Gartner's 2022 evaluation of outsourced digital workplace services.