BeckTek

Outsourced IT for owners in Atlantic Canada

BeckTek is an IT support company in Moncton, New Brunswick, serving small and medium-sized businesses across Atlantic Canada. Its sales message is aimed at owners who have been let down by earlier providers: slow to answer, quick to bill for extras and unable to fix a problem for good. The company positions itself as a replacement for an in-house IT department, with a managed service in place of billing by the incident.

What the managed service covers

The services listed on its site are managed IT, a help desk, cybersecurity, email and spam protection, data backup and recovery, and VoIP telephony. The managed IT service is described as proactive, so that faults are found and dealt with before staff notice them. The company argues that an IT provider whose income grows with a client's computer problems has goals out of line with the client's, and says its own model is built to cut problems and downtime instead.

Security first

Cybersecurity sits at the front of the current pitch. BeckTek says it offers layers of protection, including threat prevention, detection and response in real time, and that its security monitoring runs around the clock. The backup and disaster recovery service is presented as a way to be running again quickly after data loss, ransomware or an outage, so a business does not face a long stretch offline.

Response and communication

Two promises recur in its own copy. The first is a live answer rather than a voicemail queue, with a one-hour response time for emergencies. The second is plain English, with no technical jargon when explaining a fault or a fix. The company also says its service is backed by a satisfaction guarantee, and describes itself as award-winning, both of which are its own statements.

VoIP and the free guide

For telephony, BeckTek offers VoIP calls that avoid buying and managing a traditional phone system, so staff can take calls from wherever they work. It also publishes a free guide for Atlantic Canadian owners on choosing an IT provider and understanding what support should cost, along with tech tips and webinars aimed at non-specialists.