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Call Center Service Agency

iKanbi

Business process outsourcing and customer contact centre group with inshore, nearshore and offshore operations

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  • Belgium
  • De
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TrustList summary

iKanbi is a business process outsourcing group and operator of customer contact centres. It says it has more than 30 years of experience and takes on customer relationship work for clients either wholly or in part.

Products and services

  • Customer service: handling client interactions across all contact channels.
  • Back office services: administrative processing on behalf of clients.
  • Debt collection: including work with automated voice assistants.
  • Assistance to individuals: helpline-style support.
  • Crisis management: extra capacity when demand spikes.
  • Consulting and technology: advice on customer strategy, plus digital tools and AI-assisted agents.

Clients

Banks, insurers, collection and energy companies, and organisations of any size or sector that outsource contact work.

Key facts

  • Experience: more than 30 years
  • Delivery model: inshore, nearshore and offshore operating bases
  • Belgium: a September 2026 press release says iKanbi Belgium activities continue within iZuwi after a court declared the company bankrupt
  • Recognition: iKanbi Belgium was nominated for the Trends Gazellen awards in 2023

Summary written by TrustList from the business's own published information, Sep 2026.

Categories & features

  • Belgium
  • De

What the business tells TrustList

Founded
1996 (30 years) evidence sent

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