CBE Companies

CBE Companies runs call centre, customer care and receivables recovery services for organisations in the public and private sectors. It handles collection of money owed while trying to protect each client's reputation with its customers. The company is led by owner and chairman Tom Penaluna and is active in community programmes in Black Hawk County.

What CBE Companies does

• Government collections: recovering taxes, fines, fees and other public sector receivables.
• Healthcare revenue cycle: patient-focused recovery of medical receivables and early work on revenue cycle issues.
• Financial services servicing: account servicing and recovery for auto, credit and retail, e-commerce, higher education and entertainment clients.
• Utilities and telecom: first-party and third-party collection and care designed to reduce disconnections and keep customers.
• BPO customer solutions: outsourced customer contact across the channels a client's customers prefer.

Who it works with

Clients come from government, healthcare, utilities, telecom and financial services, including auto lenders, retailers, colleges and entertainment businesses.

Key facts

• Leadership: Tom Penaluna, owner and chairman
• Community work: a Leadership & Legacy Scholarship with Leader Valley for minority youth in Black Hawk County, and sponsorship of the Black Excellence HBCU Tour