CXG Business Process Outsourcing

CXG Business Process Outsourcing runs offshore teams that carry out business processes for other companies, covering both B2B and B2C work. It supplies the office space and equipment, hires staff under local employment law, and takes on the HR and legal administration for those employees.

What CXG Business Process Outsourcing does

• Customer support: multilingual teams handling customer service for client brands.
• HR and administration: payroll, benefits, social security and the full employment cycle for outsourced staff.
• Data services: research, data capture and data processing.
• Credit control: managing receivables and credit on a client's behalf.
• Dedicated team setup: facilities, recruitment of line managers and space for a client's own expatriate staff and trainers.

Who it serves

Clients can place their own managers and trainers on site so that the outsourced team follows their methods and values.

Key facts

• Staff: multilingual workforce that has grown more than fivefold over ten years
• Operating since: at least 2009